Refund Policy

At M2AT LLC, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer refunds under the following conditions:

1. Eligibility for Refunds

• Refund requests must be made within 14 days of receiving your order.

• Items must be unused, in original packaging, and in resellable condition.

• Certain items, such as opened headphones or used accessories, may not be eligible due to hygiene and safety reasons.

2. Non-Refundable Items

• Gift cards

• Items marked as “Final Sale”

• Digital products (if applicable)

• Any item not in its original condition or damaged due to customer misuse

3. How to Request a Refund

To initiate a refund:

• Provide your order number and a brief reason for the return.

• Our team will review your request and provide return instructions if applicable.

4. Refund Process

• Once we receive and inspect your return, we will notify you of the approval or rejection.

• If approved, your refund will be processed back to your original method of payment within 5–10 business days.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping service for returns.

6. Damaged or Incorrect Items

If you received a defective, damaged, or wrong item, please notify us within 48 hours of delivery. We’ll make it right by offering a replacement or full refund.